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Fazua support is very good , if you are in warranty. But unfortunately bits have to go back to Germany. There are no spares for bottom bracket etc. Where as Bosch do a service kit for their motors.

As you said Fazua are well protected from Ingress but I still put a small amount of innertube between motor and bottom bracket. Though I still do not use it in wet weather. If you lucky enough to have a Focus Paralane (like me) you get mudguards as well for free.