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great backup plan. I wonder if he would notice?!

They swapped the cover when it went in for a service. I didn't get an invoice when I bought it but I have the till print out which says nothing! Interesting to know that the motors can be easily swapped over. That's what I'm pushing for!

Thank you for your reply. Whatever made me take photographs of the bike before I left it with the shop, I have no idea but I'm glad I did as they swapped the cover! Thanks for the advice, it's such a shame as the bike it fantastic, the geometery is perfect for me and I'll be sad if I have to...

Thanks for your reply. I thought it was the Active Line when I went to the shop but when I got there, the bike had an Active Line Plus cover on the motor. I mentioned it to the salesman who confirmed it was indeed the plus. In all honesty, he probably didn't have a clue but looked at the...

Thanks to all for your replies. I now have an update! I got no joy from the www.theelectricbikeshop.co.uk so I decided to take the bike to my local dealer, Transition Cycles in Bedford. They hooked the bike up to the Bosch system and turns out that despite being sold a bike that had an Active...

thanks for that. I’m pretty sure they are both active line plus. My cube certainly is so in theory if hubbys KTM is the active line, my cube should power up the hill better than his KTM.

Thanks. It’s now booked it at the dealer. I will be sure they don’t fob me off.

Thanks. I’ve decided the book back in at the dealer. Finally managed to contact someone today.

Hi thanks for the reply. My bike is https://www.theelectricbikeshop.co.uk/bikes/electric-commuter-leisure-bikes/cube-town-hybrid-one-400-electric-bike-in-grey-and-black__1566 and my husbands is...

Thanks. I only got the bike in August 2021 so plenty of warranty left. Do you think there is a problem with the motor then?

I have a Cube Town with the above motor and a 400 battery. My husband has a KTM with the same motor and a 500 battery. We have quite a steep hill near our home which we can both ride up quite easily on his bike but on mine it’s impossible. As the motors are the same, we are thinking there is...