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Thanks for your messages guys, it was a very obvious pulled connection on the back wheel, customer had not noticed it. Best wishes

Thanks for your Reply Atlav4, we will check the connections and water damage, best wishes, this is the older model battery, so no screen for codes

Hello, we have a Gtech City eBike, it has been working well. The bottom bracket speed controller was replaced 2 months ago. Now there seems to be fault on the system, the battery is charging and shows 4 green bars, but when we connect it to the bike, it shows 4 red solid bars and does not...