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i dont know if the brake pads are worn out or the cables are too slack. i'm not too big on the spanners and hammers side of things so welcome any advice.

sorry, it's this one: https://www.halfords.com/bikes/electric-bikes/carrera-vengeance-e-mens-electric-mountain-bike---16in-18in-20in-frame-693250.html

I am sorry i can't help you but i have the same bike and have had so much trouble with it. dirt in the mechanism by the pedals, disconnecting cables, and worst of all, bad brakes. it is my only means of transport to and from work so you can imagine how much that sucks. we need to warn people off...

Just found this forum so apologies if i go over any familiar stuff. I am on my 2nd e-bike, a Carrera Halfords job that i have had a lot of problems with, it has been in and out of the shop at least 4 times and yet again the brakes need attention. as it is my only form of transport this is bad...