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Update: I’ve taken the bike to the shop I purchased it from, have just spoken to them and they’ve confirmed it’s a problem with the motor and are awaiting replacement parts from Giant. Thanks everyone for your help.

Attached further photos. Doesn’t appear to have any wear?

I’ve attached further photos, hopefully this helps. I’ve just ridden the bike down the road, unfortunately no hills nearby to test further. It jumps when setting off in various gears and power modes but does not when in eco mode or with no battery attached. unsure if this is an issue with the...

Hi vfr400, Thank you for your photos and reply. I’ve attached a few photos of my cassette as suggested. Hopefully they appear ok. They don’t appear to be too worn? I generally use the smallest 4.

Thanks Darren, it was a brand new bike. 2018 model bought in 2019.

I purchased my Liv Vall-e Pro (2018) 10 months ago. The bike has been approximately 300 miles, after 150/200 miles I had a few problems. When pedalling, in particular up a small hill, the pedals jump and ‘clunk’, this only seems to happen on the two smallest ones. Initially the jumping was only...