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Glad it put your mind at rest, the cost of repairs and where to go for them, is not always forefront in our minds when we purchase things. I am glad it happened now as I learned a lot and will know what to do in future.

I recently posted about my Scott e-bike having problems with the motor not starting and how I was finding it hard work deciding which local bike shop to use and was feeling I was going to be without my bike for a long time and have a big bill to pay at the end of it, as wherever you take your...

The dealer is a long way away as I bought online, to source a box and courier could be done but expensive as I think the weight of the box may put it into the 2 man delivery price both ways. These days everyone buys on the Internet , cars , kitchen appliances etc and they don't think to send...

The bikes done 1800 miles and from what I have found out so far, about the error 500 is that there is a good chance the software can fix it, having worked on plc controlled machines for many years this does not surprise me as I have come across software glitches that have stopped machines...

I think it is a learning curve first time your e-bike breaks down. Already I am not sure I made the right choice of which bike shop to take my bike to. The one I went to have a very good reputation for customer service and going above and beyond but it is clear that I am the first customer who...

I bought online and dealer is 250 miles away

I bought a Scott E-Aspect MTB that has the Bosch performance motor online just over a year ago , it was an ex demo from a large chain of bike shops who sell many makes and models. Until December last year it was totally reliable and fun to use but over the last few weeks the motor has got...