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Thanks, that did it. Without the batteries it's working. Thanks for your help.

Yes, I had the wheel off and ran it on the bench.

Thanks, so you'd expect it would spin the motor when on charge even with knackered batteries? If I try the self diagnostic function when on charge it shows H (change battery) and when tried not on charge shows L (change motor) which seems odd.

Hi Have just acquired a neglected Shopper. I know it needs new batteries but wanted to check that it is working before I buy them. I know the motor is ok as it spins with 12v from a battery charger directly to it. It doesn't work, however, when I try it from the battery pack after a few hours on...