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I don't see many replies or indication that more than one person has even seen my issue above. However for anyone interested I have now had the issue resplved. I bought the bike from E-Bikes Direct and although bike was just over 1 year I thought I would try them for assistance and indeed they...

Thanks for your answer. I think the battery is ok. It was nearly fully charged when I checked it, it's a 36V battery and was showing 38.5V when fully charged it was 42V, I've found that when I use the walk assist the bike pulls strongly and continuously without cutting out. I went for quite a...

Hi, I have had a Basis Beacon for a year, no problems. great bike but then it started cutting out power especially in Power 1 and 2, then it got worse and even 3rd power was cutting out and now it's totally gone, no power produced at the hub. I have to say it went completely when I disconnected...