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Great thanks for that, I have told her there was no need to to remove wheel, so lesson learnt. Thanks again and will let you know how I get on.

Hi, I have been asked to look at my friends samebike E-one. She has taken the back wheel off for a puncture and it now does not engage any power. No error code, battery and display switch on but that's where it finishes. Any help much appreciated. Thanks Tom