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Well put. Many businesses these days that are selling products in e.g. the 100-200EUR range, manage to give you impressive customer service. But when you buy a 2.000+EUR bicycle, you get hung out dry for weeks. What I have learned since my last posting: As Tom said, the fork should have gone...

For clarity: I never asked for a new fork, I just reported this one had emptied itself and that the lockout didn't work. The shop said they immediately ordered a new fork with KTM. @tom: I thank you for your answer, but somehow I don't feel it gets acknowledged that the bike was faulty before I...

Finally, after months of patience, on Nov 4th I drive away from the bike shop (official KTM dealer in Ireland) with a 2015 Macina Action 29 plus in the back of the car: hurrah!! Ar, when I arrive home an hour later, the rock shox solo air had deflated. I call the shop, they say they'll call KTM...