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Thanks guys. I've asked the Retailer for a replacement or refund, so I'll let you know how I go on and whether Raleigh give out any more information about the possible cause of the problem on this particular bike.

The bike has already been returned to Raleigh (after 4 failed repairs by the dealer) and was returned on Saturday - a week without the bike - but after just over 2 miles on Sunday (first day of trying it after return from Raleigh) 4th and 5th gears started slipping again on a very moderate...

I have a 4-month old Raleigh Motus Hub Gear Ebike which has suffered from gear problems (slipping gears) since purchase. The chain snapped last week - Raleigh sent me an email stating that they expect the chain to be replaced approximately every 300 miles. With a bike advertised as being...